We were at home and watching a very good movie when my Tita called in telling us that her husband, our uncle, had an accident last night on the street near our house. She was explaining that after the accident, instead of rushing himself to the hospital, uncle insisted to go home. We asked who managed to bring Uncle home, and she told us that he actually visited a friend on the place the accident occured and that friend was the one who brought him home. However, tita said that uncle seems to be in a worst condition. We immediately went to their place and saw uncle lying on the bed, unable to move even his neck. The friend who brought him home was there and he explained what happened, based on the information he gathered from the witnesses on the street last night. It was merely a bicycle, but if you will see the injuries on his whole face and body, it was like he had a motorcycle accident. He can’t speak normally, just a few words in a very soft voice. Also, he can’t move his upper body, he needs assistance whenever he wants to get up, can’t swing his head as his neck has much pain. We really do not know what to do, however, I managed to suggest an ambulance, and let him have a check-up at the nearby hospital.
We immediately called an ambulance using Marikina 161 (since uncle lives in Parang, Marikina). The staff who answered the call asked necessary questions and told us to wait for the ambulance. We did not wait for long time. The ambulance arrived in just a couple of minutes after my call to the hotline. That was really fast. They were two people on the ambulance, the driver and a staff who is doing the first aid or something like that. His name is Mark Valledores. He immediately checked on our patient and asked us how and when. Then he concluded that he might have a fracture and he needs to be x-rayed as soon as possible. Right after, we were on our way to the hospital. At the hospital, Mark assisted me to the “Triage” section of the Emergency Room. Explained everything to the nurse on duty, then he have me filled-out some things on a form. Then he did not leave us until he was sure that everything is now under the hospital’s care.
On the side door of the ambulance, there is sign post that brought a smile to my face. The post said: "If this unit fails to reach you within 5 minutes upon call for assistance, report to Mayor Del de Guzman, call tel. xxx-xxxx." That is something very rare for an ambulance. You can report the ambulance or any vehicle of the Marikina City Disaster Risk Reduction and Management Office, who failed to respond on time, directly to the city mayor!
On behalf of my family, I want to commend the driver of the ambulance of Rescue 161, the staffs over the phone answering immediately, and the guy who assisted us, Mr. Valledores. Kudos to Marikina City Disaster Risk Reduction and Management Office. Keep up the good work and maintain a good record of responding within 5 minutes! Kudos Mayor Del de Guzman… keep up the good governance, stay focus on helping your fellow Marikiños.
Emergency is like a matter of life and death. Every minute counts. Whatever the situation is, ambulances, fire trucks and police cars should be well-equipped and the staffs should be prepared to help people at all costs. I want to commend these people, who have been doing their jobs consistently all through these years. And hope, every city or town will have the same way of service as Marikina City government has for their townsmen.
Photo Credits: manilastandardtoday.com
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